Help & FAQ

Kiln to Cart Help

Walkthroughs from your first piece to your first sale, then answers to the questions that come up in the first week. Anything not here reaches a person at support@kilntocart.com.

Walkthroughs

Add your first pieceOne photo is enough. Two minutes from the table next to the kiln to a saved, described, priced piece.Read the guide → Post a piece to EtsyConnect your shop once, then every piece is a tap away from your Etsy drafts.Read the guide → Post a piece to Instagram and FacebookOne photo, an AI-drafted caption in your voice, and a post on your Page or feed.Read the guide → Templates and your voiceMake every listing sound like you, and build a recipe for the pieces you make often.Read the guide → When a piece sellsMark it sold, pull it from your shops, ship it, and keep the inventory numbers true.Read the guide →

Questions

What is the hand reference, and how do I set it up well?

The hand reference is a one-time photo of your hand that the AI uses as a size ruler whenever a capture includes you holding the piece. Set it up in Settings → Hand Reference: lay your hand flat on the table, fingers spread, with a ruler, measuring tape, or inch-grid cutting mat right under or beside your fingers, and photograph it from directly above so the markings are readable. After that, the “with hand” capture angle makes size estimates noticeably more accurate.

Which iPhones can measure with LiDAR?

LiDAR measurement needs an iPhone Pro model (12 Pro or newer). On other phones the app offers AI dimension estimates from your photos instead — placing a measurement grid under the piece gives the AI the most accurate scale.

How do I connect (or disconnect) Etsy?

Settings → Marketplaces → add Etsy, which signs you in on Etsy's own site — we never see your Etsy password. Disconnecting in the same place removes the connection; listings already posted stay in your Etsy shop.

Can I capture pieces without an internet connection?

Yes — new pieces captured offline are saved on your phone and marked pending, then upload automatically the next time the app is open with a connection. AI features (descriptions, estimates) need a connection, so a pending piece gets those after it syncs.

Can I change photos, dimensions, or the listing after saving?

Everything stays editable. Open the piece from your inventory and tap Edit — photos, measurements, description, price, and status (draft, listed, sold, shipped) can all be changed at any time.

How are AI usage and costs tracked?

Every AI call and stored photo is metered to your account, and Settings shows a running usage summary. During the beta there is nothing to pay; the meter exists so usage is never a surprise later.

How do I post a piece to Etsy, Instagram or Facebook?

Connect the shop once (Settings → Marketplaces), then open any piece and tap Post to Marketplace. The Etsy walkthrough and the Instagram & Facebook walkthrough go step by step, screen by screen.

What is the difference between a template and the style guide?

The Personal Style Guide is how you sound, applied to every listing the AI writes. A template is a recipe for one kind of piece — what a mug listing should cover, in what order. Most potters only need the style guide; see Templates and your voice.

I marked a piece sold. What happens next?

Marking a piece sold can remove its listings from your shops in the same step, and the Shipping page takes the buyer’s address and a tracking number. When a piece sells walks through it. The app does not yet learn about Etsy sales on its own, so mark them here.

Anything else?

Email support@kilntocart.com — it reaches a person.

What Kiln to Cart does · Who makes it